Welcome to Wishbone
ABOUT THE YARN:
Wishbone Yarns are dyed in small batches of ten to fifteen. Please make sure that you purchase enough yarn for your project, as even repeatable colour ways differ from batch to batch. All yarn is dyed utilising African rain water which we gather in large tanks in our garden and, since we have moved to the Karoo – well-point water. South Africa is still in the grips of a devastating drought cycle. I do all I possibly can to minimise the waste of water – dye baths are exhausted completely and the water is used over again. Wishbone yarns are rinsed in Bio-degradable, organic Castile soap and this water is then used to sustain our small vegetable and salad garden.
As I care deeply about the environment and the footprint we leave, I am using recyclable, biodegradable packaging wherever possible.
Since the start of the Covid-19 crisis, I have not been able to use the South African Post Office for shipping, as they abruptly stopped accepting foreign mail. At present they are functioning at less than 30% of their normal capacity and experiencing closures of branches and diminished staff due to the Virus. They are again accepting parcels, but with no time guarantees and at the same dealing with a huge backlog. I fear I will not be able to use their services again, due to all of the uncertainty.
From 16 June 2020, Wishbone Yarn will solely be using international door to door couriers (DHL) to deliver overseas parcels. Although there are still mail delays all over the world, parcels have been arriving within one week and have comprehensive tracking throughout.
Unfortunately, there is no longer an economical shipping rate for 1-4 skeins of yarn. There is a flat rate of approximately $43 which is applicable for 1-8 skeins of yarn, after which the cost appreciates in 300g increments.
For orders larger than 5kg / 50 skeins, please contact me for a shipping quote.
Import duties – if applicable, remain the responsibility of the recipient, not the sender. And also be aware that DHL raises their shipping costs by approximately 10% at the start of each year.
Double check your delivery address and telephone number before paying (and please note that delivery is NOT possible to Post Office Boxes, only to street addresses)
It is also possible to make changes to your delivery date / address once the parcel on the DHL data base – please read notifications from DHL to ensure that all details are correct.
I am able to send parcels almost anywhere in the world, but not all countries are on the site drop-down menu. Certain countries (Australia, New Zealand, South America, etc) have many addresses that are deemed outlying or remote by DHL. This has a big impact on the shipping charges, but can often be avoided by having your parcel sent to someone in a nearby town or city. If extra charges are applicable to your order, I will send these details via email and PayPal. If your country is not in the shipping menu, please contact me for a shipping quote to your area – I am happy to help.
PLEASE don’t choose a country from the menu that is not your own – this creates a lot of time-consuming work for me. For example: if you are in the US, choose “United States & Canada”, not “South Africa”. The additional shipping fees will be charged via PayPal, including an admin fee and all exchange rate and PayPal conversion fees. Your parcel will be sent once this amount has been settled.
Payment is via the payment gateway PayFast – either by credit card or debit card, or instant EFT.
For overseas customers, PayFast also accepts international credit cards, although the amount will appear as ZAR (South African Rands). Please check the currency conversion before checkout. (Use Google to convert your currency to South African Rands / ZAR )
IMPORTANT NOTICE: Since the end of 2019, international rules regarding credit card payments to South Africa have changed – if your PayFast payment will not go through, it is necessary to phone your Credit Card Company and give a once-off verbal authorisation for payment.
PayFast has recommended the latest version of Google Chrome as the safest internet browser. (Firefox after that and Safari not recommended at all)
If problems persist, you are welcome to contact me for a PayPal payment, but please be aware that a conversion/transaction fee will apply ~ and that until funds are received ~ the yarn stays in the shop.
Please refresh your screen before authorising your Credit Company to go-ahead with a payment ~ often, in the meantime, an order will have been cancelled due to non-payment, and the yarn might have been sold to someone else.
EXCHANGES / REFUNDS POLICY:
Unfortunately – due to vast distances travelled by parcels – exchanges are not possible after purchase.
To save on double shipping fees, I am able to combine two orders (no more than two per parcel.) Once I’ve received my DHL bill, shipping will be re-calculated and, if applicable, a partial shipping refund will be issued via PayPal. (PayPal fees and an admin fee of $8 will be deducted.) Please indicate in the order notes if you would like this option, as it is not automatic. Expect a turnaround time of about two weeks for this service.
CUSTOM ORDERS / WHOLESALE:
These options are not available at present. Wishbone Yarn is only available for sale at wishboneyarn.com during monthly shop updates.
PLEASE do not send unsolicited funds to me via PayPal. Refunds attract fees and I am not able to cover these expenses. I will refuse unsolicited funds and the issue will have to be taken up with PayPal.
I know that mostly, unsolicited gifts are sent to me in goodwill, but please don’t send me anything without prior arrangement. South African import duties, even on gifts, are VERY high. (Sometimes up to 100% of declared value) Besides that, the South African Post Office has become completely unreliable.
For South African customers – we have moved to a rural area of the Great Karoo. Unfortunately studio visits are not possible, no exceptions.
For any questions please contact Lily at firstname.lastname@example.org
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Heartfelt thanks to each and every one of you for supporting my little one-woman enterprise. ♥ ♥ ♥