Wishbone Yarns are dyed in small batches of ten to fifteen, using African rain water which we gather in large tanks in our garden. The Western Cape of South Africa is in the grips of a devastating drought. I do all I possibly can to minimise the waste of water – dye baths are exhausted completely and the water is used over again. Wishbone yarns are rinsed in Bio-degradable, organic Castile soap and this water is then used to sustain our small vegetable garden.
I ship locally via PostNet and globally via registered SAPO airmail – a tracking number will be supplied after shipping. Expedited Mail (EMS) is available for parcels larger than 1kg. (EMS parcels arrive within 5-8 business days)
Parcels are dispatched within two days of order, except over weekends.
For South African customers – payment is via trusted payment gateway PayFast – either by credit card or debit card, or instant EFT.
For overseas customers, trusted payment gateway PayFast also accepts international credit cards, although the amount will appear as ZAR (South African Rands). Please check the currency conversion before checkout.
PayFast has recommended the latest version of Google Chrome as the safest internet browser. (Firefox after that and Safari not recommended at all)
PayPal invoices are only available upon request and attract a ten percent fee on all items to cover fees incurred by the transfer of funds and currency conversion.
Overseas parcels take anything from one to three weeks to arrive at their final destination. Over peak times – such as Christmas holidays, parcels can take up to six weeks to arrive.
Wishbone does not offer a lay-bye service, nor are exchanges possible after purchase.
For any questions please contact Lily at firstname.lastname@example.org